What do you need help with?
Answers for coaches and families using Athlio: Dugout on iPhone, iPad and Android. Search, or pick a topic below.
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Every article has the steps, and what to do next if they don’t work.
Getting started
Create your account, set up a team, bring in staff and families.
6 articles
Feature guides
Tryouts, practice plans, roster, schedule, messages and your team page.
10 articles
Troubleshooting
Join codes, sign-in mix-ups, missing notifications and emails, sync.
8 articles
Account & billing
Sign-in, Coach Pro plans, restore, cancel, refunds, delete.
8 articles
Privacy & security
What the app asks for, who sees a player’s info, teen accounts, emails.
5 articles
Contact support
Ask a question, report a bug or send an idea.
Popular questions
What people ask about most.
Create your accountGetting startedSet up your teamGetting startedInvite families to your teamGetting startedJoin your child’s teamGetting startedPost a tryout and collect sign-upsFeature guidesRun tryout day: check in, score, decide, sendFeature guidesPlan a practice nightFeature guidesJoin code says “not found”TroubleshootingI signed in but my team isn’t thereTroubleshootingNot getting emails from my teamTroubleshootingWhat Coach Pro is, and what it costsAccount & billingCancel or change Coach ProAccount & billingDelete your accountAccount & billingWho can see my child’s informationPrivacy & security
Contact support
A person answers every message.
Contact support
A person answers every message. Tell us what happened, on which device, and attach a screenshot if you have one.