Privacy Policy

The Services are used by adults and by athletes 13 and older, in roles such as parents and guardians, and coaches and team managers. One account may hold more than one role, and this Policy applies to all of them.

A child under 13 is not a user of Athlio. Children under 13 do not create accounts, sign in, or use the Services. Instead, a parent or guardian uses Athlio and may create and control a player profile — a record about their child. Throughout this Policy, information “about a child” means information a parent or guardian has chosen to provide and manages.

A login account is different from a player profile: an account is how an adult (or an athlete 13 or older) signs in and uses the Services, while a player profile is a record about an athlete that a guardian manages — it is not, by itself, a login.

Account and identity. Your email, name, optional phone number, profile photo, ZIP code, your role(s), and sport preferences. Every account answers one required question, “How old are you?” (18 or older, 13 to 17, or 12 or under); we keep an answer of 18 or older or 13 to 17.

Player profiles (may describe a child). Name, birth year, photo, bio, city and state, and jersey number; athletic details such as sport, positions, height, bats/throws, skill level, and awards; recruiting and education details you choose to add — GPA, SAT, ACT, high school, graduation year, and college commitment (available only for high-school-age athletes, 14 and older); optional social-media links (also limited to athletes 14 and older); and visibility and consent settings.

Guardianship. Parent and guardian links and relationships, and consent records.

Communications. Messages you send (text, photo attachments, and any player information attached to a message), conversation membership, read and mute status, and emoji reactions.

Coach evaluations. If a coach uses our evaluation tools, we store evaluation sessions, per-player skill ratings and measured metrics, coach observations, and tryout decisions, along with any report shared with a family. See “Coach evaluations” below.

Participation. Tryout and pickup sign-ups; event RSVPs and check-ins; and roster membership and join requests.

Activity within the Services. Which player and team profiles are viewed and when — used to show a player an aggregate count of interest (for example, “viewed by 3 coaches”), never the identities of who viewed them, and excluding a guardian’s own views of their child. We also store the search areas you save and internal logs used for security and to limit notification frequency.

Device and technical. Push-notification tokens and platform; private calendar-feed links; and, for coaches, Coach Pro subscription status (see “Payments”). If the app crashes, a crash report (what went wrong in the app, the app version, and the device model and operating system) that does not include your name, email, or account. Precise device location, if you allow it, is used on your device to show distance and to fill in a city and state; your device’s built-in location service turns it into the city name. It is not saved to any per-user record. When you type an address or place, the text you typed and an approximate area (rounded to about 10 km) are sent to our address-lookup provider to suggest matches. Only the ZIP code, city and state, and search areas you save, and public venue locations, are stored.

Files. Photos you upload. Children’s photos and photos sent in chat are stored privately and served through signed, expiring links; profile avatars and team logos are public. Uploads are limited to images, and location (EXIF) metadata is removed from chat images on upload.

We use the information we collect to operate and provide the Services (accounts, profiles, teams and rosters, tryouts and sign-ups, events, messaging, and evaluations); to connect families with their team’s coaches; to send you account and transactional messages such as invitations and notifications; to keep the Services safe (including our block-and-report tools and enforcement of our Terms); and to comply with our legal obligations.

We do not sell your personal information, we do not use it for third-party or cross-app advertising, and we do not serve behavioral ads to anyone. We do not send marketing or newsletter emails; our emails are transactional, plus any updates you have asked to receive.

A child under 13 is not a user of the Services. Children under 13 do not create accounts, sign in, or use Athlio. A child under 13 is represented only as a player profile — a record — that a parent or guardian creates and controls. What we hold about a child is what a parent or guardian has chosen to provide.

Parental consent. Before a parent or guardian provides personal information about a child under 13, we obtain and record their consent. A parent or guardian may review the personal information we have collected about their child, ask us to correct or delete it, and refuse to allow further collection or use of it, by emailing privacy@athlioapp.com. Honoring a deletion request may require removing the child from teams, events, or other features.

Minors are private by default. A child’s profile is not shown in public search unless a parent chooses to list it, and a minor’s profile is visible only to the child’s guardians, their team, and coaches the family has actively engaged with (for example, by signing up for that coach’s tryout). Children’s photos are stored privately.

Education, recruiting, and social information. Recruiting and education details (GPA, SAT, ACT, high school, graduation year, and college commitment) and social-media links are available only for high-school-age athletes, 14 and older. Our systems automatically prevent these fields from being saved for any younger player.

Athletes 13 to 17: a guardian’s player profile, and an optional sign-in. An athlete under 18 is represented by a player profile that a parent or guardian creates and manages. An athlete 13 to 17 may also have their own sign-in, but only when a guardian who manages their profile invites them; the athlete reads what that means and agrees before the sign-in is linked. The guardian stays in control: they can review, change, or remove the profile at any time; a new bio or photo from the athlete appears only after a guardian approves it; recruiting, education, and social-media fields stay with the guardian; and any guardian of the athlete can close the athlete’s sign-in at any time. Through their own sign-in, a 13-to-17 athlete can message only their guardians and the coaches of teams they are confirmed on, and their guardians are included in every conversation a coach has with them. When the athlete turns 18, they take over the profile and choose whether their guardian stays on it.

Sign-ins that don’t qualify. If someone who signs in answers that they are 12 or under, we delete that sign-in immediately. If anything has already been added to it, the account is locked and can’t be used while we finish deleting it. If someone 13 to 17 signs in without a guardian’s invitation, they can’t use Athlio, and that sign-in is deleted after 30 days unless a guardian invites them.

No advertising to children, and no direct contact. We do not use children’s information for advertising, and athletes under 13 are not contacted directly through the Services — communications concerning them are routed to a parent or guardian.

We do not sell your information. We share it only with service providers that process data on our behalf to operate the Services. These include providers of cloud hosting and data storage, account sign-in (authentication), push-notification delivery, website hosting and performance measurement, app crash reporting, subscription management, address lookup, and transactional email. These providers may use the information only to provide services to us, and are not permitted to use it for their own purposes.

We may also disclose information when required by law or to protect the rights, property, or safety of Athlio, our users, or the public, including protecting children; and in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy. To keep notifications private, we keep push-notification text free of scores and rankings.

You can review and update most information directly in the app; delete your account in the app or at athlioapp.com/account, which triggers a full deletion (see “Data retention and deletion”); control precise location and push notifications through your device settings; and choose whether a player profile is listed for discovery. Parents and guardians have additional rights over a child’s information, described above.

Depending on your state of residence, you may have the right to access, correct, delete, or obtain a copy of your personal information, and to appeal a decision we make about such a request. To exercise any of these rights, email privacy@athlioapp.com. We will not discriminate against you for exercising your rights.

How to delete your Athlio account. In Athlio: Dugout, open the Profile tab and tap “Delete my account and all data.” On the web, sign in at athlioapp.com/account and choose “Delete account.” A parent or guardian can delete a single player the same way, from that player’s profile in the app or at athlioapp.com/account. If you can’t sign in, email privacy@athlioapp.com and we will handle the request.

When you delete your account, we remove the files you own (player photos, avatars, team logos, and chat images) and then delete your login, which removes your profile, player records, and linked data — including the history of profiles you viewed. Content you authored, such as tryout and pickup posts, is also removed. Some things stay for other people: a child you share with another guardian stays with that guardian; a team you own is handed to a coach you choose, or released and kept for its families; your messages are erased unless you choose to leave them in their conversations without your name; and evaluation reports you sent families stay with them, signed “Former coach.” We email you a receipt of what was deleted. If a deletion stops partway, we keep a record of the steps already done until it finishes, and for no more than 30 days. We keep a security record that the deletion happened — your account’s internal ID, when it happened, and the internal IDs of the teams and players it affected, but no names, emails, or messages — as our record that we carried out your request. This record has no fixed deletion date.

Tryout signups. A signup made through a team’s tryout link is visible only to that team’s coaching staff and is deleted automatically: 30 days after the tryout if the coach doesn’t decide, 7 days after a “no”, 60 days after a callback, and 120 days after an offer. If you follow a team, we keep your name and email and your child’s first name and positions until you unfollow, so the team can email you about future tryouts and pickup spots for tournaments; you can unfollow at any time from the link in any of those emails or from your account.

Player evaluations. Scores, notes, and tryout decisions about a player are kept while the player’s family has an Athlio account, so coaches and families can follow development across seasons. They are deleted when the family deletes the player or the account. If the family signed up for a tryout without an account, the player’s evaluation results are deleted with the signup on the schedule above.

We keep personal information for as long as your account is active and as needed to provide the Services and meet our legal obligations. Certain internal logs are deleted automatically on fixed schedules: notification logs after 24 hours, profile-view and team-view history after 90 days, and security audit logs after 24 months (except the record of an account deletion, described above).