Help Center
Step-by-step answers for coaches and families are in the Athlio Help Center, with a contact form if you still need a person.
Contact us
Email support@athlioapp.com and a person will answer. Tell us the email on your Athlio account, the device you’re using, and what happened. A screenshot helps.
Athlio LLC
PO Box 365
Justin, TX 76247
Signing in
Athlio signs you in with Apple or Google — there is no separate Athlio password. Sign in the same way you signed up, so you land on the same account. On the web, sign in at athlioapp.com/login.
Joining your child's team
Ask your coach for the team’s join code or link. Open the link on your phone, or enter the code in the app, and you’ll land on your player’s team. The coach approves each family before you see the team.
Coach Pro subscriptions
Coach Pro is billed by Apple. To cancel or change your plan, open Settings on your iPhone or iPad, tap your name, then Subscriptions. Cancelling keeps Coach Pro until the end of the period you’ve paid for.
Bought Coach Pro and don’t see it? Open Coach Pro in the app and tap Restore purchases, signed in to the same Apple account you paid with.
Refunds are handled by Apple at reportaproblem.apple.com.
Emails from teams
Every email we send for a team has a Manage emails link at the bottom, where you can turn off the kinds you don’t want or unsubscribe from all of them. Replying to a team’s email reaches the coach.
Deleting your account
In the app, open the Profile tab and tap “Delete my account and all data.” On the web, sign in at athlioapp.com/account and choose “Delete account.” A parent or guardian can delete a single player from that player’s profile. What is deleted, and when, is in our Privacy Policy.
A safety concern
In the app, open your one-to-one chat with the person, tap the “···” menu at the top and choose Report. From a message request, tap Report & Block. For anything else — including a concern about a coach or a child’s safety — email support@athlioapp.com. If someone is in immediate danger, call 911 first.