Refunds

Because Apple or Google Play bills Coach Pro, they decide refunds. A refund turns Pro off right away.

1. On iPhone or iPad: go to reportaproblem.apple.com, sign in with the Apple ID that paid, find the Athlio charge and choose Request a refund. Apple emails the decision.
2. On Android: go to play.google.com, open Order history, find the Athlio charge and choose Request a refund. Within 48 hours of the purchase Google handles it; after that the request comes to us and we answer it.

3. If that didn’t work

   If Apple or Google declines and you believe it was a mistake on our side (for example Pro never activated), contact support with the receipt and we will look into it.